Returns & Refunds
Return & Refund Policy
Last Updated: May 10, 2026
At Ecomobi, your mobility, safety, and independence are our top priorities. Every mobility
scooter is engineered to the highest standards. However, if your purchase doesn’t
perfectly suit your needs, we are here to guide you through our return and exchange process.
Due to the size, weight, and strict quality control standards of heavy-duty mobility
equipment, please review our policy carefully before completing your purchase.
1. The 30-Day Return Window & Process
You have 30 days from the date of delivery to request a return. To qualify for a return, the
mobility scooter must be in brand-new, resellable condition. This means:
Unused and Unridden: The scooter must not show any signs of use, including but not limited to tyre wear, scratches, scuffs, or dirt.
Original Packaging Intact: The unit must be repacked exactly as it arrived, including all original pallets, boxes, protective materials, keys, chargers, and user manuals.
Proof of Purchase: A valid receipt or order number is required.
How to Initiate a Return & Return Address:
To initiate a return, please contact our support team at support@ecomobi.co.uk to
obtain a Return Merchandise Authorisation (RMA). Returns sent without prior
authorisation will be strictly refused at our loading dock. Once approved, you will be
instructed to ship the unit to our designated UK warehouse:
Ecomobi UK Returns Centre: Unit 6, St Modwen Park, Signet Way, Dordon Tamworth, West Midlands B78 2FG United Kingdom
Name: Ziming-J58630
Contact: 07724617336
2. Order Cancellations & Modifications
We strive to process and despatch your mobility scooter as quickly as possible. If you
need to make changes, the following terms apply:
● Before Shipment: Any cancellation requested before the scooter leaves our facility
will be processed free of charge (No administrative fees apply).
● In Transit / Package Refusal: Once the scooter is handed over to our freight carriers, we cannot modify the colour, model, or intercept the delivery. If you refuse
the shipment upon arrival for reasons other than severe transit damage, it will be
processed as a standard return. You will be responsible for all round-trip freight
charges (No restocking fee applies).
Note: All cancellation requests must be submitted in writing via email.
3. Transit Damage, Defects, or DOA (Dead on
Arrival)
Please inspect your scooter comprehensively immediately upon delivery.
Report Within 3 Days: If your unit arrives defective, significantly damaged in transit, or if you received the incorrect model, please notify us at support-uk@ecomobiclub.com within 3 days of delivery.
Required Documentation: Please provide clear photos or videos of the damaged
part, the outer box, and the shipping label.
Our Commitment: Our technical team will resolve the issue promptly at no cost to
you. We will ship replacement parts, send missing accessories, or arrange a full
exchange for manufacturer defects.
4. Standard Returns (Change of Mind)
If the scooter is fully functional but you simply changed your mind, you may return it within the 30-day window subject to the following conditions:
No Restocking Fee: We do not charge any restocking or administrative fees for UK
returns.
Freight Costs: You are fully responsible for arranging and covering the cost of
return freight. Original shipping fees are non-refundable.
5. Non-Returnable Items
For strict safety and quality assurance reasons, we cannot accept returns on:
Any scooter that has been driven outdoors or shows any signs of wear.
Spare batteries and chargers (due to hazardous materials shipping regulations).
Custom-built orders or clearance/sale items.
Accessories that have been unsealed or installed.
6. Refund Processing
Once your returned unit arrives at our facility, our technicians will perform a
comprehensive inspection.
Timeline: Please allow up to 5 business days post-delivery for the inspection and
refund authorisation.
Issuance: Approved refunds will be credited back to your original payment method
(including third-party financing like afterpay or Klarna).
Note: If a promotional discount code was applied to your original order, the discounted
amount will be factored into the final refund. Depending on your financial institution, it may take an additional 2-5 business days for the funds to reflect in your account.
Still have questions? We are here to help!