Privacy Policy
Privacy Policy
Last Updated: May 10, 2026
At Ecomobi (referred to as "Site", "we", "us", or "our"), we respect your privacy and are
deeply committed to protecting your personal data. We understand that purchasing
high-value mobility equipment requires immense trust. This Privacy Policy outlines how
we collect, use, and safeguard your personal information when you visit or make a
purchase from ecomobi.co.uk.
1. Information We Collect
To provide you with secure transactions and reliable delivery of heavy-goods mobility
equipment, we collect the following types of information:
1.1 Order Information: When you make a purchase or attempt to make a purchase,
we collect necessary details including your name, billing address, shipping address,
payment information (processed securely through encrypted gateways; we do not
store full credit card numbers), email address, and phone number.
1.2 Device Information: When you visit the Site, we automatically collect certain
information about your device, including your web browser, IP address, time zone,
and some of the cookies installed on your device.
2. How We Use Your Information
We utilise the Order Information we collect generally to fulfil any orders placed through the Site. Specifically, we use this information to:
2.1 Process your payment securely and arrange for heavy-freight delivery.
2.2 Provide you with order confirmations, shipping updates, and invoice details.
2.3 Communicate with you regarding customer support, warranty registrations, or
technical assistance.
2.4 Screen our orders for potential risk or fraud (in particular, your IP address). This is a critical step we take to protect both our business and our customers from
unauthorised transactions.
3. Sharing Your Personal Information
We do not and will never sell your personal information to third parties. We only
share your Personal Information with trusted service providers to help us operate our
business, such as:
3.1 Shopify: We use Shopify to power our online store.
3.2 Google Analytics: We use Google Analytics to help us understand how our
customers navigate the Site, allowing us to improve your shopping experience.
3.3 Freight & Logistics Partners: We share your shipping address and phone number
exclusively with our verified freight carriers to ensure the safe and accurate delivery
of your mobility scooter.
4. Targeted Advertising
As described above, we use your Personal Information to provide you with targeted
advertisements or marketing communications we believe may be of interest to you. You
can opt out of targeted advertising by adjusting your preferences through the respective
advertising platforms (such as Google, Facebook, or Bing) or by visiting the Digital
Advertising Alliance's opt-out portal.
5. Do Not Track
Please note that because there is no consistent industry understanding of how to respond
to "Do Not Track" signals, we do not alter our data collection and usage practices when
we detect such a signal from your browser.
6. Data Security
The security of your personal information is paramount. Our store is hosted on a secure
server, and all sensitive/credit information you supply is transmitted via Secure Socket
Layer (SSL) technology and encrypted into our payment gateway providers' databases.
Only authorised personnel with special access rights can view this information, and they
are required to keep it confidential.
7. Your Rights & Privacy Choices (UK GDPR)
Depending on your location (such as the United Kingdom under the UK GDPR and the
Data Protection Act 2018), you have the right to access, correct, update, or request the
deletion of your personal information.
To exercise these rights, or to opt-out of targeted advertising/sharing of your data, please
contact us using the details below.
8. Data Retention
When you place an order for a mobility scooter through the Site, we will maintain your
Order Information for our records (which is crucial for your multi-year warranty claims and
post-sales support) unless and until you ask us to delete this information.
9. Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect
Personal Information from children. If you are the parent or guardian and believe your
child has provided us with Personal Information, please contact us at the address below
to request deletion.
10. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example,
changes to our practices or for other operational, legal, or regulatory reasons.
11. Contact Us
For more information about our privacy practices, if you have questions, or if you would
like to make a complaint, please contact our dedicated support team:
UK Customer Care: +44 808 501 5799
Email: support-uk@ecomobiclub.com
Business Address: 1312 17th Street Suite 1216, Denver CO 80202 USA (Owned and operated by Ecomobi Global Inc)